See on Scoop.it – H2H Marketing
For all that social media is doing to change business for the better, it’s not yet enough. Interview any executive and ask them what their priority business goals are for 2013 and I’m sure you’ll see some element of customer-centricity on the list
Fabrizio Faraco‘s insight:
Over the years, companies invested in automated solutions to improve the efficiency of inbound customer engagement
See on www.briansolis.com
fabriziofaraco 