Expressed hate and abuse is unfortunately part of our society and it is now also part of our real-time digital culture. As we live the digital lifestyle, our expectations are such that any menace should not only be dealt with accordingly, it should be done immediately. Twitter represents a new medium that the world hasn’t seen before. To protect its users, it must invest in automated and manual safety and reporting mechanisms as it grows. Believe it or not, the company is also ensuring the overall operation of its platform supporting 400 million Tweets per day
At the same time, as users, we have a responsibility to learn what a Tweet actually means. The idea of “freedom of Tweet” does not supersede law. Expression aimed at hurting or threatening someone is indeed a threat heard around the world. Could Twitter do more? Of course. Removing Tweets, listening to users, and working with enforcement officials will curb this negative behavior, or at least provide a system for recognized consequences. It will not eliminate “hate” altogether as that is a regrettable function of our society. And, Twitter itself is its own digital society. As such, protection and a form of empowered “neighborhood watch”groups will be necessary to protect and serve Twitter’s denizens.
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